Do you believe in the power of apologies? Why is a good apology hard to find, even though it shouldn’t be? In this episode, we chat with Marjorie Ingall and Susan McCarthy, the authors of Sorry, Sorry, Sorry: The Case for Good Apologies. They join us to discuss their six-and-a-half-step formula for apologizing beautifully…

Both Marjorie and Susan are writers who understand the complexities and importance of apologies & forgiveness. This book enabled both of them to dive deeper into the examination of apologies & brain science – and give credit to the amount of power that a good apology can have.

Tune in now to find out:

• What makes an apology genuine or disingenuous.
• Essential steps for a good apology.
• The importance of being specific about what you’re sorry for.
• How our human makeup wires us to apologize poorly.

To pick up a copy of Sorry, Sorry, Sorry: The Case for Good Apologies for yourself, click here now!

Episode also available on Apple Podcast: http://apple.co/30PvU9C

Podcast: Play in new window | Download | Embed