Do you believe in the power of apologies? Why is a good apology hard to find, even though it shouldn’t be? In this episode, we chat with Marjorie Ingall and Susan McCarthy, the authors of Sorry, Sorry, Sorry: The Case for Good Apologies. They join us to discuss their six-and-a-half-step formula for apologizing beautifully…
Both Marjorie and Susan are writers who understand the complexities and importance of apologies & forgiveness. This book enabled both of them to dive deeper into the examination of apologies & brain science – and give credit to the amount of power that a good apology can have.
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Tune in now to find out:
- What makes an apology genuine or disingenuous.
- Essential steps for a good apology.
- The importance of being specific about what you’re sorry for.
- How our human makeup wires us to apologize poorly.
To pick up a copy of Sorry, Sorry, Sorry: The Case for Good Apologies for yourself, click here now!
Episode also available on Apple Podcast: http://apple.co/30PvU9C
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